networkengineeringseries
Cover of Wireless Network Operations
networkengineeringseries
Book 02new release

Wireless Network Operations

Troubleshooting, Escalation & Root Cause Analysis

Martinus Moerman

  • NOC
  • SEV 2
  • root cause
  • escalation
  • RCA
  • telemetry

Paperback · ISBN 979-8165330490

About the book

Knowing how to troubleshoot an access point is not the same as managing an incident across four thousand of them. When alarms arrive from hundreds of sites at once and three teams each believe the fault belongs to someone else, you need a method.

Wireless Network Operations teaches that method. It follows an incident from the first alarm to the operational change that stops it happening again.

Every chapter includes a complete incident file: what monitoring detected, what the customer reported, which hypotheses were tested, what evidence ruled them out, and what changed afterwards.

For NOC engineers · Support & escalation engineers · Service delivery managers · Wireless operations leaders

How the book works

Every chapter is an incident file

This book teaches method, not just facts. Chapters follow a real case from the first alarm to the change that stops it happening again.

07:40 alarm

Detect

What monitoring saw, what the customer reported, and how to tell an isolated fault from a multi-site incident.

08:35 hypotheses

Investigate

Which hypotheses were tested, and which captures, logs and telemetry ruled them in or out.

root cause

Prove

The evidence that pins down the real cause, often somewhere other than where the alarm pointed.

RESTORED

Change

The fix, the escalation package, and the operational change that stops it happening again.

Get in touch

Contact

If you would like to contact me, you can email me at martin.moerman@engineer.com.