
Wireless Network Operations
Troubleshooting, Escalation & Root Cause Analysis
- NOC
- SEV 2
- root cause
- escalation
- RCA
- telemetry
Paperback · ISBN 979-8165330490
Knowing how to troubleshoot an access point is not the same as managing an incident across four thousand of them. When alarms arrive from hundreds of sites at once and three teams each believe the fault belongs to someone else, you need a method.
Wireless Network Operations teaches that method. It follows an incident from the first alarm to the operational change that stops it happening again.
Every chapter includes a complete incident file: what monitoring detected, what the customer reported, which hypotheses were tested, what evidence ruled them out, and what changed afterwards.
For NOC engineers · Support & escalation engineers · Service delivery managers · Wireless operations leaders
